Returns and exchanges

Right of revocation or reimbursement

The user has seven (7) business days to return a product with which he is not satisfied. Within this period, you may return the product (the cost of return shipping will be paid to the customer) together with the invoice.
This right of withdrawal is not applicable to products made according to specifications given by you or clearly personalized, or which, by their nature, can not be returned or can deteriorate or expire quickly. We advise you to protect your article (s), as it will be responsible for the possible damages you suffered during transportation. Therefore, we suggest you return the goods by certified mail or carrier and with insurance for the value of the product. This insurance will be very useful in case of damage or loss of the merchandise by the transport company. In any case, the eventual expenses of the return are borne by the consumer.
When the User returns a product in exercise of his right of withdrawal only the products that are sent with his original packaging, in new and complete state (with accessories, manuals, cables, etc.) will be accepted. Items that have been sent incomplete, damaged, or damaged by the Customer will not be accepted, and will only be accepted provided that the use that has been made of the good has been in accordance with the nature proper to it.

In case of reimbursement:

If the product is returned within seven days (the postmark will be authentic) upon delivery at your home, Miquel Sl Cranes and Tugs will reimburse you using the same method used by you to make the payment. The term will depend on the technical tests carried out, by SPV (Service Post Sales) of the manufacturer, of its material, of a maximum duration of 30 days.


For any package you wish to return, be it in exercise of your right of withdrawal or in the product warranty, you should go to your personalized section.
Shipping costs will be borne by you except in case of non-conformity of the product with the contract. We advise you to protect your article (s), since in the event of returns in exercise of your right of withdrawal, or for failures or defects that are not covered by the legal guarantee of conformity, you will be responsible for the possible damages that he suffered during transportation.
We will only accept the products that are in perfect condition, with all the accessories, instructions manuals and in their original packaging. In the absence of any of them your product will be returned to your home with a note indicating the missing ones.

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