The general conditions of sale described below (hereinafter, General Conditions), govern exclusively the contractual relations between any user of the website gruesmiquel.net (hereinafter referred to as "User" or "You") and the seller, which is the company Spanish Cranes and Toppers Miquel SL, with registered address at C / Empalme 11-b.71, of 17,185-Vilobí d'Onyar, GIRONA, registered with the Spanish industrial registration number 170022619 with VAT number SE B17575812.
Each purchase on the Website is governed by the general conditions applicable on the date of the order. We believe that once you have made an order, you will have accepted without reservations the general conditions of sale after reading these terms and conditions.
By accessing the portal, you agree to respect the general conditions and usage rules listed below.
Information about products
Cranes and Toppers Miquel sl pays great attention to information regarding the essential characteristics of the products through technical descriptions from their manufacturers.
The sale prices indicated on the portal are shown in euros. VAT applicable to transactions within Spain, NOT included. Also, the costs of the shipping service are not included, these concepts are calculated when the customer formalizes the order and depending on the country where the material was invoiced. Shipping costs are borne by the user and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the hiring process.
We reserve the right to modify our prices at any time. However, we are committed to applying the rates in force indicated in the portal at the time of completion of your order.
Keep in mind that orders will be shipped within available stock limits. If one of the items ordered is not in stock, we promise to send an email as soon as possible (from the date on which the order is made) to notify the term in which we can send your product (s) ). In case you are not interested in waiting, you can request the refund of the amounts that you have satisfied by this article, a refund that will be made within a maximum period of 30 days.
Mode of delivery and delivery times
The products purchased at the gruesmiquel.net portal can be sent to all of Spain. The order will be sent to the address you indicated at the time you made the customer registration. To send an item you must indicate "In Stock" when you place your order.
The period between the completion of the order and the date of the first attempt at delivery by the transport company in the address indicated in the order, corresponds to the sum of these 2 factors:
1. The preparation period of the shipment (24 to 48 hours) = validation and verification of your data and payment + preparation of your order + collected by the transport company.
2. The term of transport and delivery of your order. You will be informed by email of the shipping information, the expected delivery date announced by the transport company.
These deadlines are indicated on business days.
Cranes and Tugs Miquel Sl makes every effort to comply with the delivery deadlines mentioned in the Portal. However, Miquel Sl Cranes and Tugs are not responsible for the consequences due to a shipment delay or a loss of the package caused by persons outside the transport contract, for yourself or for unforeseeable causes or causes or unavoidable force majeure. On the other hand, the chosen payment method can affect the delivery periods.
If you do not receive a package within the indicated period, an investigation will be carried out with the carrier that could last several days (the approximate term is fourteen (14) business days). During this period, no forwarding or reimbursement of the order may be made.
We advise that when receiving your package check that everything is in accordance with your order and in perfect condition. If you do not agree with the delivered items or the status of the items, please indicate the anomalies you found when you received it by hand at the shipper's delivery note.
Among the delivery modalities Cranes and Tugs Miquel sl offers you, for most of its products, the possibility that you can pick them up at your facilities in Spain.
Methods of payment
Cranes and Tugs Miquel sl offers you 3 payment methods: with a credit card (Visa or Visa Electron, Mastercard) or by bank transfer or cash to collect orders at our facilities. If our company or our security department suspects an anomaly or fraud, we reserve the right to cancel your transaction for security reasons.
Payment with credit / debit card
For security reasons, Miquel sl Cranes and Tugs verify all orders paid with a bank card, which can cause a small delay in the delivery period when you have opted for this payment method. Therefore, and to avoid delays with your shipment, please indicate when making the order:
- A private or professional email address.
- A fixed telephone number (place of work or address) in which we can contact you at any time.
We apologize for the inconvenience this procedure could cause. These security measures are a clear proof of our willingness to protect customers against possible bank fraud.
By bank transfer.
You must make the transfer to the account that will be promptly indicated to you. IMPORTANT: As a transfer concept, you must indicate only the order reference.
For customers who want to come and pick up the material in our facilities.
Right of revocation or reimbursement
The user has seven (7) business days to return a product with which he is not satisfied. Within this period, you may return the product (the cost of return shipping will be paid to the customer) together with the invoice.
This right of withdrawal is not applicable to products made according to specifications given by you or clearly personalized, or which, by their nature, can not be returned or can deteriorate or expire quickly. We advise you to protect your article (s), as it will be responsible for the possible damages you suffered during transportation. Therefore, we suggest you return the goods by certified mail or carrier and with insurance for the value of the product. This insurance will be very useful in case of damage or loss of the merchandise by the transport company. In any case, the eventual expenses of the return are borne by the consumer.
When the User returns a product in exercise of his right of withdrawal only the products that are sent with his original packaging, in new and complete state (with accessories, manuals, cables, etc.) will be accepted. Items that have been sent incomplete, damaged, or damaged by the Customer will not be accepted, and will only be accepted provided that the use that has been made of the good has been in accordance with the nature proper to it.
In case of reimbursement:
If the product is returned within seven days (the postmark will be authentic) upon delivery at your home, Miquel Sl Cranes and Tugs will reimburse you using the same method used by you to make the payment. The term will depend on the technical tests carried out, by SPV (Service Post Sales) of the manufacturer, of its material, of a maximum duration of 30 days.
For any package you wish to return, be it in exercise of your right of withdrawal or in the product warranty, you should go to your personalized section.
Shipping costs will be borne by you except in case of non-conformity of the product with the contract. We advise you to protect your article (s), since in the event of returns in exercise of your right of withdrawal, or for failures or defects that are not covered by the legal guarantee of conformity, you will be responsible for the possible damages that he suffered during transportation.
We will only accept the products that are in perfect condition, with all the accessories, instructions manuals and in their original packaging. In the absence of any of them your product will be returned to your home with a note indicating the missing ones.
Manufacturer's Commercial Warranty:
All products sold by Miquel Sl Cranes and Tankers include the manufacturer's official warranty, which in addition to manufacturing defects also covers possible breakdowns during this warranty period.
Litigation and responsibilities
Cranes and Tugs Miquel sl is not responsible for the non-execution of these conditions in case of force majeure and in case of lack of the client or of an unpredictable fact on the part of a person outside the contract.
Benefit from an information and advice service for the use of your product.
Protection of personal data
The personal data that the user must provide are essential for the shipment of the orders, the wording of invoices and the guarantee contracts. The absence of these data will entail the automatic cancellation of the orders. Registration in the Portal, you agree to provide valid personal data. The fact of providing false or incorrect information is contrary to these General Conditions and Conditions of Use present in the Portal.
The personal data that you provide us will be processed by Grúas y Toldos Miquel sl, so that in accordance with the Spanish law for the treatment of your personal data.
The user can at any time, on their personal data, exercise rights of access, rectification, cancellation and opposition, in accordance with the European texts and the national laws in force, by written communication with the corresponding sol request addressed to Cranes and Tugs Miquel sl and sent to the address C / Empalme, 11-b.71 Vilobí d'Onyar, CP-17185, Girona (Spain). You can, at any time, make a request to Grúas y Toldos Miquel to know what personal information we have at our disposal. You may at any time, and upon prior request, modify or cancel this information.